Privacy Policy

Overview

Tovana privacy policies 

Tovana describe how and why we collect, store, use and/or share your information (“Processing”) when you use our Services, for example, when.

  • Visit our https://tovana-eg.com website or any of our websites linked to this Privacy Notice.
  • When you download and use our mobile application, or any other application affiliated with us, linked to this Privacy Notice
  • Dealing with us in other relevant ways.

Questions or concerns?

Reading this Privacy Notice will help you understand your privacy rights and choices.  Please read our Terms and Conditions and this Policy before accessing or using our Services. If you do not agree with our policies and practices, please do not use our website or services. If you still have any questions or concerns, please call us on the hotline at 16659.

Right to amend this policy:

We may change this Policy from time to time, to reflect how we process your data, and if we make changes, we will notify you to revise the effective date or the date of the last modification at the top of this Policy. If we make significant changes that materially affect your privacy rights, we will provide advance notice so that you can review the changes before you continue to use the Services. If you do not agree to the revised policy, please stop using the Services immediately.

What personal information do we process? When you visit our site and use our services, we may process personal information depending on how you interact with …………….. and Services, the choices you make, and the products you use.

Contents

  • Do we process any sensitive personal information?
  • How is user information processed?
  • How is user information processed?
  • In what situations and with which parties do we share personal information?
  • How do we keep your information secure?
  • What information do we collect?
  • How do we process your information?
  • When and with whom do we share your personal information?
  • Do we use cookies and other tracking technologies?
  • How do we handle your social logins?
  • How long do we keep your information?
  • How do we keep your information secure?
  • Exchange & Return Policy
  • How do we use and share your personal information?
  • Will your information be shared with anyone else?
  • Your rights regarding your data
  • Right to information
  • Do we make updates to these policies?
  • How can you contact us regarding this notice?
  • How can you review, update or delete the data we collect from you?

Do we process any sensitive personal information?

We do not process sensitive personal information.

Do we receive any information from third parties?

We may receive information from public databases, marketing partners, social media platforms, and other external sources.

How is user information processed?

We process user information to provide, improve and manage our services, communicate with you, protect and prevent fraud, and comply with the law.

We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information?

We may share information in specific situations and with specific third parties.

How do we keep your information secure?

We have organizational and technical processes and procedures in place to protect your personal information. However, electronic transmission over the Internet or information storage technology cannot be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly access, steal or modify your information.

What are your rights Depending on your geographic location, applicable privacy law may mean that you have certain rights about your personal information.

How do I exercise my rights?

The easiest way to exercise your rights is to fill out the Data Subject Application Form available here, or by contacting us. We will consider the request and take all action accordingly to applicable data protection laws.

What information do we collect?

The personal information you disclose to us

We collect the personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register to our site, express an interest in information about us or our products and services, or in any other way when you contact us.

 The personal information we collect depends on the context of your interactions with us.

The personal information we collect may include:

  • Names
  • Phone Numbers
  • Email addresses
  • Mailing addresses
  • Usernames
  •  Passwords
  • Contact or authentication details
  • Billing addresses
  • Debit/Credit Card Numbers
  • Function
  • Country of residence
  • Information about the browser and device
  • Information about the server log file
  • Information collected through cookies, additional pixel data, and other technologies
  • App usage data
  • Location Information
  • Payment data.

    We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.

    • Social media login data.

    We may provide you with the option to register with us using your existing social media account details, such as Facebook, Twitter, or any other social media account.

    Information is collected automatically

    In short: certain information – such as your Internet Protocol (IP) address and/or browser and device characteristics – is collected automatically when you visit our Services.

    We automatically collect certain information when you visit, use or navigate the Site.

    This information does not reveal your specific identity (such as your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, reference URLs, device name, country and location, information about how and when you use our site and other technical information. This information is primarily necessary to keep our services secure and operational, and for internal analytics and reporting purposes.

    Like many companies, we also collect information through cookies and similar technologies.

    Information collected from other sources

    In short: we may collect limited data from public databases, marketing partners, social media platforms, and other external sources.

    To enhance our ability to deliver marketing, offers, and related services to you and update our records, we may obtain information about you from other sources, such as public databases, co-marketing partners, affiliate programs, data providers, social media platforms, and from other third parties.

    This information includes email addresses, job titles, email addresses, phone numbers, Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, if you interact with us on a social media platform using your social media account (for example, Facebook or Twitter.), we receive personal information about you such as your name, email address, and gender. Any personal information we collect from any of your social media accounts depends on your account’s privacy settings.

    How do we process your information?

    In short: we process your data to provide, improve, manage and manage our services and communicate with you for protection, fraud prevention, and compliance with the law. We may also process your data for other purposes with your consent.

    We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

    To make account creation, authentication, and user account management easier. We may process your information so that you can create and log into your account, as well as keep your account in good condition.

    • To provide and facilitate the provision of services to the user.
    • send you administrative information.

    We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

    • To execute and manage your orders.

    We may process your information to fulfill and manage orders, payments, returns, and exchanges made through the Services.

    • We may process your information when necessary to request feedback and to contact you about your use of our Services.
    • To send you marketing and promotional messages. We may process personal information that you submit to us for our marketing purposes if this is consistent with your marketing preferences. You can unsubscribe from marketing emails at any time.

    For more information, see “What are your privacy rights”

    To deliver targeted advertising to you.

    We may process your information to develop and display content and advertisements tailored to your interests, location, etc.

    • To protect our services.

    We may process your information as part of our efforts to keep our services secure, including monitoring and preventing fraud.

    • To evaluate and improve our services, products, marketing, and your experience.

    We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and evaluate and improve our services, products, and your experience.

    • to identify usage trends.

    We may process information about how you use our Services to better understand how they are used so that we can improve them.

    • To determine the effectiveness of our marketing and promotional campaigns.

    We may process your information to better understand how to deliver the marketing and promotional campaigns that are most relevant to you.

    • To comply with our legal obligations.

    We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish or defend our legal rights.

    • We may process your information to provide you with the requested service.

    Respond to user inquiries and/or provide support to users.

    • We may process your information to respond to your inquiries and resolve any potential problems you may encounter with the requested service.

    When and with whom do we share your personal information?

    In short: We may share information in specific situations described in this section and/or with the following third parties.

    We may need to share your personal information in the following situations:

    • Business transfers.

    We may share or transfer your information in connection with or during negotiations on any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

    • Other users.

    When you share personal information (for example, by posting comments, contributions, or other content on the Services) or otherwise interact with public areas of the Services, such personal information may be displayed by all users and may be made available to the public outside of the Services in perpetuity. If you interact with other users of our Services and register for our Services through a social network (such as Facebook), your contacts on the social network will see your name, profile picture, and activity descriptions. Similarly, other users will be able to view your activity descriptions, communicate with you through our Services, and view your profile.

    Do we use cookies and other tracking technologies?

    In short: We may use cookies and other tracking technologies to collect and store your information.

    We may use linking cookies and similar tracking technologies (such as web beacons, etc.)  to access or store information.

    Specific information about how we use these technologies and how you can refuse certain cookies is mentioned in our Cookie Notice.

    How do we handle your social logins?

    In short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

    Our Services provide you with the ability to register and log in using a third party’s social media account details (such as Facebook or Twitter logins). When you choose to do so, we will receive certain profile information about you from your social media provider.

    The profile information we receive may vary depending on the social media provider involved, but often includes your name, email address, friend list, profile picture, as well as other information you choose to post on this social media platform.

    We will only use the information we receive for the purposes described in this Privacy Notice or otherwise described to you in the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by a third-party social media provider.

    We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

    How long do we keep your information?

    In short: We retain your information for as long as necessary to fulfill the purposes described in this Privacy Notice unless otherwise required by law.

    We will only retain your personal information for as long as such information is necessary for the purposes set out in this Privacy Notice unless a longer retention period is required or permitted by law (such as taxation, accounting, or other legal requirements). No purpose in this notice will require us to retain your personal information for a period longer than twelve (12) months after the termination of the user’s account.

    Where we have no ongoing legitimate business to process your personal information, we will either delete or anonymize that information, or if this is not possible (for example, because your personal information has been stored in backup archives), we will securely, securely store your personal information and isolate it from any further processing until deletion is possible.

    How do we keep your information secure?

    In short: We aim to protect your personal information through a system of organizational and technical security measures.

    We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite the safeguards and efforts we make to secure your information, electronic transmission over the Internet or information storage technology cannot be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. Although we will do our best to protect your personal information, the transfer of personal information to and from our Services is at your own risk. You should only access the Services in a secure environment.

    Exchange & Return Policy

    Please review our exchange and return policy

    What are your privacy rights?

    In short: you can review, change or terminate your account at any time, if you believe that we are processing your personal information illegally, you also have the right to complain to your local data protection supervisor.

    Withdraw your consent

    If we rely on your consent to process your personal information, which may be express and/or implied consent by applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in the “Contact Us ” Terms and Conditions.

    However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when permitted by applicable law, it will affect the processing of your personal information carried out on lawful processing grounds other than consent.

    Account Information

    If at any time you wish to review or change the information in your account or terminate your account, you can:

    Login to your account settings and update your user account.

    Contact us using the contact information provided.

    Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, and enforce our legal conditions and/or comply with applicable legal requirements.

    Cookies and similar technologies

    Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and refuse cookies. If you choose to remove cookies or refuse cookies, this may affect certain features or services of our Services. If you have questions or comments about your privacy rights, you can email us at ………. …………………..

    How do we use and share your personal information?

    More information about our data collection and sharing practices can be found in this Privacy Notice.

    You can contact us via email at [email protected], or by referring to our contact details.

    If you use an authorized agent to exercise your right to cancel the subscription, we may reject an order if the authorized agent does not provide evidence that it has been properly authorized to act on your behalf.

    Will your information be shared with anyone else?

    We may disclose your personal information with our service providers under a written contract between us and each service provider. Each service provider is a for-profit entity that processes information on our behalf.

    We may use your personal information for our business purposes, such as conducting internal research for technological development. This is not considered a “sale” of your personal information.

    Tovana has not disclosed or sold any personal information to third parties for any commercial purpose.

    Tovana will not sell in future personal information belonging to site visitors, users, and other consumers.

    Your rights to your data

    Right to request deletion of data

    You can request that your personal information be deleted. If you ask us to delete your personal information, we will honor your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) another consumer’s exercise of his right to freedom of expression., our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

    Right to information

    Depending on the circumstances, you have the right to know:

    • whether we collect and use your personal information;
    •  categories of personal information we collect;
    • the purposes for which the collected personal information is used;
    • whether we sell your personal information to third parties;
    • categories of personal information we have sold or disclosed for a commercial purpose;
    • categories of third parties to whom personal information has been sold or disclosed for a commercial purpose; and
    • Business or business purpose for collecting or selling personal information.

    By applicable law, we are not obliged to provide or delete de-identified consumer information in response to a user’s request or re-identify individual data to verify the user’s request.

    Do we update these policies?

    In short: yes, we will update these policies as necessary to stay compliant with relevant laws.

    We may update the Privacy Policy from time to time. The updated version will be indicated by an updated date and the updated version will become effective as long as it is accessible.

    If we make material changes to this Privacy Notice, we may notify you either by posting a clear notice of such changes or by sending you to notice directly.

    We encourage you to review this Privacy Notice frequently to be informed about how your information is being protected.

    How can you contact us regarding this notice?

    If you have questions or comments about our policies, you can email us at [email protected]

    How can you review, update or delete the data we collect from you?

    Based on applicable laws in your country, you may have the right to request access to, change or delete the personal information we collect from you in some circumstances.